Technical Support Channels
A 1–Hour Response Time Guarantee
Every single support request you submit to us will be responded to within maximum 1 hour. In case your ticket or email needs additional assistance from a server administrator, we’ll forward it and leave a note to inform you that your issue is being worked on. If you make use of the Optional Managed Services package, any of the services included there will be performed at a time that suits you.
A Top–Quality Customer Service
Should you require any assistance while using our Hosting Control Panel or with any of the applications that we’ve installed on the dedicated hosting server on your behalf, do reach our tech support staff anytime via the ticketing system. Besides, in case you require help managing your dedicated hosting server, you can make use of our Optional Managed Services package, that includes Operating System updates every week, installation and troubleshooting services, server monitoring and restarting services, data backup hard disk space, etcetera.
An Intuitive Help Section
Our Hosting Control Panel is preinstalled for every Linux dedicated hosting server. Among its characteristics is a very handy integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most how–to articles in addition video versions that demonstrate all the operations that you can carry out in a very illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.