Many people who start using their 1st hosting account, or change companies, typically have inquiries about how particular procedures are executed or bump into difficulties when setting up different things such as e-mails, website settings, and so on. This is why, a lot of web hosts have compiled documentation with common questions and problems in order to help their customers receive information quickly and seamlessly. Consequently, the customer service staff members can dedicate more time to real problems that certain clients may be encountering, as the solution for the smaller things will be available on the web and customers will be able to handle them without contacting the support staff. Having thorough documentation is exceptionally important, particularly for new customers with no prior experience, because the web hosting service entails loads of features and many people can become perplexed about what to do. A good information repository can both help you execute the tasks that you need and learn how the hosting service functions as a whole.
Extensive Online Documentation in Cloud Hosting
All Linux cloud hosting that we offer include an in-depth knowledge base where you can find all you may ever need to know in regards to your hosting account. Whether you’re intending to create a brand-new MySQL database, to redirect a domain using an .htaccess config file or to create an e-mail address on your desktop computer or cell phone, you can simply check our step-by-step help articles and all the information that you need will be there. When you open a particular section of the Hepsia Control Panel, you will see articles that are dedicated to the features that you can access through it. In case you prefer to check the full archive of articles and get familiar with all the features that Hepsia is offering, or only to read generic info about the hosting service, you can browse through the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our absolute best to cover any obstacle that you might possibly come across, but in case you do not find the info that you are searching for, you can always touch base with us, as our client support staff members are on duty around the clock.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers come with an elaborate online article archive where you can find any information that you may require about our hosting services or about the Hepsia Control Panel that we’re using. We’ve created it on the basis of the feedback that we’ve acquired from our customers over the years and, as a consequence, our articles address particular issues that you could confront and offer the most effective means of fixing them, for example receiving a 500 Internal Server Error message or not being able to send e-mail messages from your desktop PC even though you have the correct settings. The articles are available in each Control Panel section and you can consult them at any given time. They can help you heighten your knowledge not only about our services, but also about the hosting field in general, as they include in-depth guides and general information such as what file permissions or cron jobs are.