If you have ordered a web hosting package and you have certain inquiries connected to a given function/feature, or if you’ve bumped into a certain problem and you require help, you should be able to contact the respective technical support team. All hosting companies use a ticketing system no matter if they offer other methods of contacting them along with it or not, since the fastest way to resolve a problem most often is to submit a ticket. This form of correspondence makes the responses sent by both sides simple to follow and allows the customer care team representatives to escalate the case in the event that, for example, a system administrator has to interfere. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you must have at least 2 separate accounts to contact the customer support team and to actually manage the hosting space. Incessantly logging in and out of different accounts may sometimes be a bore, not to mention the fact that it requires quite a while for most hosting companies to reply to ticket requests.
Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with a lot of other hosting providers, the ticketing system that we’re using with our Linux cloud hosting is an essential part of the Hepsia hosting Control Panel, which is included with all accounts. You will not have to remember different log-in names and passwords, as you will be able to manage your tickets and the hosting account itself in one location. So, if you’ve got a query or experience a complication, you can get in touch with our technical support team members immediately. Our system comes with an intelligent search mechanism. This means that even if you’ve posted a ton of tickets through the years, you’ll be able to find the one that you want in an instant. Additionally, you can check knowledge base guidelines for fixing commonly encountered complications.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with our company and you want to contact our customer care team, you will be able to submit a trouble ticket straight from your Hepsia Control Panel instead of going through an entirely different client support platform as you’ll need to do with the vast majority of web hosting companies out there. Our integrated ticketing system will enable you to open a new ticket without any effort and to look through older tickets using a clever search box. In addition, you will be able to browse the applicable knowledgebase articles that our system will present you with on the basis of the problem category that you pick for your new ticket. You can perform all these activities without leaving your Control Panel at any time, which goes to say that if you chance upon any difficulty or have an enquiry, you can get in touch with our technicians and fix the specific issue within the hour via one support platform.