A live chat is one of the ways of communication supplied by some hosting companies as part of their support service. Depending on the provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is quicker as compared to a support ticket and it will make it much more unlikely to misspell or misunderstand anything in comparison to a call with an agent. Furthermore, when the trouble that you experience requires some time to be reviewed and taken care of, you can do something else meanwhile rather than just waiting, as you'd have to do if you call. Also, you can use a live chat support service completely free provided that you have web access even when your web hosting supplier is based in another country and they don't have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
As part of the support services that we offer for our Linux cloud hosting, we've live chat support which is online 24/7, even on holidays. You are able to get in touch with us regardless if you already have an account or not, because we can help you with almost anything, ranging from providing you with basic information regarding our solutions in case you are not our client yet and you're considering to purchase one of the plans, to assisting you with setting up an email account in an e-mail client. Some issues are more complex and time-consuming, which means that you'll have to employ the ticketing system that is integrated in the Hepsia website hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as part of our services, which means that whenever you have any kind of questions about our Linux semi-dedicated hosting services, you're able to talk with our customer support team at any time regardless if you've already acquired your account or not. In general, the chat service is for pre-sales, billing and general questions and troubles, yet we're able to help you with quite a few tech questions too. We can help you choose the right package for your web sites if you do not have an account yet, we can answer any kind of billing questions or concerns you may have or we can help you with setting up your new e-mail address on your computer or smartphone - all the aforementioned will be done timely because our live chat service is available all day long, every day. Whenever you want assistance, you're able to talk to a representative and save time and effort.