If you’ve ever got any inquiries concerning the hosting service in general or you encounter a problem with your sites, you’ll have to get in touch with the respective hosting company’s customer support team. It may not matter how quickly they will answer if you have a generic query, but a problem like an ill-implemented web app update, for instance, may lead to your site becoming broken or invisible on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be down. In case you offer services or goods online, any downtime will affect your site adversely and you can lose existing or potential clients. Lots of hosting providers, chiefly resellers, reply to emails and tickets within 24 hours, but in the electronic epoch that’s much too long, as visitors will scarcely ever come back to a site that’s not functioning correctly over lengthy time periods.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reply time for any tech support ticket that you submit or any email that you send is just 60 minutes, even in case you contact us during weekends and public holidays. Whatever the essence of your enquiry or problem might be, we will help you immediately and will supply you with the required info to resolve any problem with your websites. The actual response time usually does not surpass 15-20 minutes, which goes to say that you can forget about waiting for hours on end to get a problem resolved or even worse – waiting around a whole day only to receive an answer that more info is required while nothing is resolved. We’ll give you assistance in a jiffy purely because we are aware of just how priceless time can be in the dynamic digital age. The 1-hour response guarantee is valid for any technical or billing inquiry that you may have connected with our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take advantage of our unbelievably fast support services. You will receive an answer to any support ticket submitted via the hosting Control Panel or email sent to our tech and customer support staff in no more than an hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes much less time to investigate and eliminate a problem. We will give you more information in case the solution entails something that has to be done on your end. If you get in touch with us during national holidays or weekends, the response time will be exactly the same and given that our support team is available to you 7 days a week, you’ll receive instant assistance for any billing, technical or general issue no matter what time of day or night it is.