Despite the fact that this is not the mainfactor in order to distinguish a dependable cloud hosting company from a bad one or a reseller from a real provider, the option to call and speak with a live person is a sign that you are not working with a one-person firm and that you can get in touch with someone when you need assistance. The telephone support for website hosting services may range from standard to dedicated, which means that the problems that can be resolved through a phone call differ based on the company. Usually, these matters are simpler and include billing or 1st level technical issues as more difficult matters generally need a support ticket where both you and the administrators can track what is going on with a particular issue. Nevertheless, the option to phone call your service provider can save you a lot of time and efforts for the multitude of small issues which may eventually show up when you manage your website hosting account.
Phone Support in Cloud Hosting
We know that being able to communicate with a live representative is rather important, for that reason we have 3 support lines globally (USA, UK and Australia) and you can contact us over the phone for fourteen hours a day. If you consider obtaining one of our Linux cloud hosting, for instance, you have the option to phone us and find out more about our services prior to ordering so as to ensure that we match all the system requirements for your sites. After your order, you can contact us about all of the sales and billing difficulties you may have, or get any general or basic technical info you need. We have tried to find the perfect balance between telephone and ticket support, so for solely technical matters you will have to use the ticketing system, that will make it easier to follow the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hrs a day as a part of the support services for each and every semi-dedicated server plan that we offer. Considering the fact that some issues are more complex and time-consuming, you'll need to open a support ticket in case you experience such a problem, still for all the billing, general or small-scale technical issues you can always call us and we will help you without delay in order to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out whether you can host your websites on our advanced cloud platform or you will be able to receive any other general information about our semi-dedicated solutions. We now have local phone numbers in the United States of America, the United Kingdom and Australia as well as a global number, so you are able to call the one which is nearer to your region.