Being able to get in touch with your cloud hosting provider whenever you have any kind of questions or encounter any problems is very important and how fast they will answer back and take action is crucial, particularly if your website is business-oriented, as longer downtime could mean losing potential customers. The support solutions are also a quick way to distinguish actual suppliers from resellers. The latter generally respond only to emails or support tickets and you will have to wait for a day or more in order to get a reply. When the trouble calls for a couple of replies, you may end up losing days so as to get a basic problem resolved. When you use an authentic and trustworthy web hosting supplier, you will be in a position to get in touch with the support at any time and receive a quick response no matter what the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and technical support for our Linux cloud hosting. Even if you are not our customer yet and you have some questions, we can help you right away and provide you with the necessary info, to give you a choice to make the very best decision when you get your new hosting account. We're available at any time, including holidays and weekends, and we offer multiple ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have a couple of telephone numbers around the world, so you can call the one that is closer to you. The maximum response time for the email messages and your tickets is one hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for several days to receive assistance for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get quick assistance, especially when your site is not functioning properly for whatever reason. Our Linux semi-dedicated hosting services come with 24/7 customer and technical support, so that if something happens, you're able to use plenty of ways to contact us - telephone line with multiple local numbers globally, live chat, emails and support tickets. The first two methods are for billing, pre-sales and common issues, so if you do not have an account yet, for example, you will be able to get extra information regarding our solutions, or we will help you with uncomplicated technical problems. The next two options are for strictly tech matters or anything that's more time-consuming considering that it's quicker to follow the conversation between you and our support crew. The warranted max reply time for them is only one hour, the actual one - 15-20 min, therefore you won't need to wait for an entire day in order to get assistance as you may have to do with various other service providers.
24/7 Customer Support in VPS Web Hosting
If you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for every server-related issue or forany problems and questions associated with the pre-installed software the server comes with. In case you haven't acquired your virtual private server plan yet, you can learn a lot more about our services by giving us a telephone call or via the live chat service. For more technical issues, you can send an e-mail message or open a ticket from your billing Control Panel and you will receive support within less than one hour regardless of the time of the day, even on holidays and weekends. The typical answer time normally does not exceed half an hour. If you're looking for assistance with third-party software, you're able to take advantage of the Managed Services upgrade which you can include to every single VPS plan and our administrators will assist you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server packages that we supply feature 24/7 support through numerous methods of communication and with a 1-hour maximum answer time warranty. In case you want to find out more about the plans or you have some billing or general questions, you're able to call one of the local numbers we have around the world or you may use our live chat service and talk to a live agent. For entirely technical difficulties which require some help from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an e-mail, as all these channels are more appropriate to keep track of a specific problem. The answer time for them rarely surpasses 30 mins, so you can forget about having to wait for an entire day in order to get assistance. Our support service is available for all the server-related issues, including the pre-installed software. In the event that you want help with third-party applications, you may consider ordering the Managed Services upgrade that we supply with all of the packages.